Playford and Son Ltd Unit B1 Brookfield Centre Twenty Pence Road Cottenham Cambs CB24 8PS T 01954 251966 F 01954 252993 office@playfordandson.co.uk Customer Feedback As a company that is continually looking for ways of improvement, please can you complete and return this questionnaire in the pre-paid envelope. Your valued thoughts and comments on our business will help us to continue to improve the service we give to our customers. * = required field's Personal Details Name * Company * Project Reference * email Address *     Feedback 1 Initial response? please select 1 - poor 2 - average 3 - good 4 - excellent 2 Timely submission of quotation? please select 1 - poor 2 - average 3 - good 4 - excellent 3 Did the project start on time? please select 1 - poor 2 - average 3 - good 4 - excellent 4 Did the project complete on time? please select 1 - poor 2 - average 3 - good 4 - excellent 5 Did the Engineer undertake the work in a professional manner? please select yes no 6 Was the installation carried out to your satisfaction? please select yes no 7 Was follow up documentation issued timely, i.e. test results, drawing manuals etc? please select 1 - poor 2 - average 3 - good 4 - excellent 8 Did our invoicing meet with our quotation and were any variations explained satisfactorily? please select 1 - poor 2 - average 3 - good 4 - excellent 9 Overall assessment of Playford's services 10 Would you recommend Playford's to others? please select yes no 11 How did you hear about us? please select Existing customer Referral Website Local Knowledge Register We contacted you EU Journal Other, please state Please use this section, if you would like to make any additional comments

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